Contact the
parking guide
Ask a question, report an error, or send feedback about the guide. We read every message, and corrections about shuttle times, height limits and terminal details get priority because those are what travellers rely on. We do not take bookings or handle charge disputes.
REQUEST ROUTING
What to send us — and what we can’t help with
What to send us
Questions about which parking category suits your trip are welcome. If a shuttle hour, a height limit or a terminal detail is wrong, tell us the page and what you believe is correct — a source helps, whether it is the operator’s site, a sign at the car park, or your own experience on the day. Feedback on how the guide reads is useful too, especially if something was unclear or a section felt out of date.
What we cannot help with
We do not take bookings, hold bays or process payments. We cannot confirm a live rate or check availability for your dates. And we cannot resolve a dispute over a charge, a damaged vehicle or a missed shuttle; those need the car park operator or the airport. If your message is one of those, contacting the operator directly will be faster — their details are on the confirmation email or booking page.
CONTACT POINTS
How to reach us
Our address is 241 O’Riordan St, Mascot NSW 2020, and our phone number is +61 2 9667 9111. The contact form below reaches the editorial team. For anything about a specific booking, use the operator’s own contact details, which you will find on their confirmation email or booking page.
Editorial office address
The street address visitors can reference for postal correspondence or in-person enquiries.
241 O’Riordan St, Mascot NSW 2020
Phone
For general questions about the guide. Booking or rate queries should go to the operator.
+61 2 9667 9111
Reaches the editorial team directly. Corrections with a source get read first.
Hours
The guide is maintained around the clock; reply times still vary with message volume.
Open 24 hours, 7 days
SEND A MESSAGE
Use the form, or write to us directly
AFTER YOU SEND
What happens after you send a message
We read messages about accuracy first, then general questions. If a correction checks out, we update the page and note the change. Questions that need a specific operator’s answer get redirected there, with a note on where to look. We aim to reply to genuine messages, though volume varies.
Give us the page, the exact detail, and what you believe is correct. A source helps, whether it is the operator’s site, a sign at the car park, or your own experience on the day. Corrections to shuttle hours and height limits are the most common and the most useful. We do not publish anything we cannot stand behind, so a source speeds things up.
Accuracy corrections
Shuttle hours, height limits, terminal details. Read first, verified against a source, then updated.
First priority
General questions
Which category suits your trip, how to read a comparison, what a term means. Answered after corrections.
Second priority
Reading feedback
Clarity, layout, missing context. Useful even when nothing is wrong — it helps us decide what to expand.
Always welcome
Bookings, payments, disputes
Redirected to the car park operator or the airport. Their details are on the confirmation email or booking page.
Redirected
CHECK FIRST
Before you write, check these pages
Booking, height limits, shuttles and late arrivals are all covered in the FAQ. If you are choosing between parking options, the comparison page may answer it without a message. And if your question is about a specific rate, the operator is the only party who can give a current figure.
SHORT ANSWERS
Questions we hear often
Can you book parking for me?
No. We are an information guide only. Book directly with the car park or the airport.
How quickly do you reply?
We read accuracy corrections first, then general questions. Reply times vary with volume, but genuine messages get a response.
Can you confirm a price for my dates?
No. Rates change and we do not publish live figures. The operator can give you a current rate for your dates.